StockTally Support

Help with your account, inventory, invoices, subscriptions and notifications.

Need direct help? Email support@stocktallyapp.com. Include your app version, device type and a description of what happened, but never send your password or full payment details.

Getting started

Complete Company Profile first, then add stock, customers and suppliers. Use Stock Management for inventory activity and Invoices for quotes, billing and payment tracking.

Thirty-day complimentary trial

Eligible signed-in accounts may receive 30 days of complimentary Pro access managed by StockTally. This does not require payment and does not automatically create a paid subscription. Continued Pro access after the trial requires a separate purchase.

Restore a purchase

Open the subscription screen and select Restore. Ensure the device uses the same Apple ID or Google account used for the original purchase.

Reset your password

Select Forgot password? on the login screen, enter the email address attached to your account and follow the secure link in the recovery email. Check spam or junk folders if it does not arrive promptly.

Low-stock notifications

Allow notifications on your device and ensure a reorder level is set for the item. Notifications require a compatible physical device, a valid push token and internet access.

Invoice PDF, printing and sharing

If a PDF cannot be created, refresh the app and check that the invoice data and company profile are complete. On web, allow downloads and pop-ups for the StockTally app domain. Try a current version of Chrome, Edge or Safari.

Cloud sync

Confirm that you are signed in to the correct StockTally account and have a working internet connection. If the issue continues, send a Data & Sync support report with diagnostics enabled.

Account or data deletion

Email support@stocktallyapp.com from the address associated with your account. We may need to verify ownership before processing the request.